Terms and Conditions
Last updated: September 12, 2023
Please read these terms and conditions carefully before using Our Service.
Introduction
1.1 Who we are
Switch 2 Zero Ltd (“Company”, “we”, “us”, or “our”, switch2zero) is committed to helping individuals and businesses on their journey to becoming net zero.
Switch 2 Zero refers to our website (switch2zero.com), including its subdomains and any other website and applications for mobile or tablet through which we make our Services available (including any Application Program Interfaces (API).
Whenever we say “us” we mean Switch 2 Zero Ltd and whenever we say “you” then we’re referring to a “user” or “customer” of our services.
To contact us, please email contact@switch2zero.com or use our chat support feature. We do not have an office telephone number but we are happy to engage with you via online video chat.
1.2 When these terms apply
These Terms & Conditions (“Terms”) apply when you (“you”, “your”, "Customer" and “User” below) use any part of the website (the “Site”) or create an account to use any features, services, products or tools (together, the “Services”) offered on our platform at www.switch2zero.com and any of its subdomains (the “Platform”).
To use our Services you must agree to these Terms so please read them carefully. We recommend that you download these Terms for future reference. By using our Services, you agree that you have read, understood and accepted these Terms, and our Privacy Policy, Cookie Policy and all/any other notices posted by us on our Site or directly to you.
You are responsible for ensuring that all persons who use our Services through your internet connection are aware of these Terms, our Privacy Policy and Cookie Policy and that they comply with them.
IF YOU DO NOT ACCEPT OR AGREE WITH THESE TERMS, YOU MAY NOT ACCESS OR USE THIS SITE.
1.3 Terms subject to change
Please note that we may change, modify, add or remove sections of these Terms from time to time. We will post any changes to our Site by updating these Terms, but we may not make any separate publication about such changes, so please revisit these Terms every so often, because we assume that you agree with these Terms at all material times if you continue to use our Services.
If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Data Protection
2.1 Your Data
When using our Site, whether for general browsing of our published content or utilizing our chat support, only a limited amount of your data will be processed.
Should you choose to engage with our chat support, upon sending a message, you may be prompted to enter an email address. If you provide an email address or have previously logged into the Platform, your conversation and its log stored by us will be associated with your email. Conversely, if you opt not to provide an email or have never logged into the Platform, your chat conversation and its history will remain anonymous, unless you voluntarily disclose personal information during the conversation. Additional details are available in our Privacy Policy.
We also retain the right to gather and analyze data and other information stemming from your use of the Site. This encompasses interactions with our staff via chat support and contact facility. This includes, but is not limited to, information related to your data and data derived from it. We have the freedom (both during and after this agreement) to (i) utilize this information and data to enhance and improve the Site and for developmental, diagnostic, and corrective purposes associated with the Site, and (ii) share such data solely in aggregated or de-identified form in connection with our business. For more information about your data, please refer to our Privacy Policy by clicking here.
If you establish an account and log into our Platform, even if it's solely for research purposes without utilizing our Services, additional personal and company data may be collected from you. However, this data is strictly voluntary on your part and will be securely stored by us.
2.2 Account Creation
By creating an account on the Platform, you assume responsibility for safeguarding the confidentiality of your user ID and password. You are accountable for all activities undertaken using your password or user ID. You agree to: (i) log out from your account at the end of each session; and (ii) immediately notify us at contact@switch2zero.com of any unauthorized use of your password or user ID or any other security breaches.
All personally identifiable information gathered from you is governed by our Privacy Policy.
2.3 Data Collection
Subject to the confidentiality commitments outlined in these Terms (refer below), you consent to our right to collect and analyse specific data points and other information arising from your profile, settings, and interactions with our team. This encompasses, without limitation, data and information related to your data. We possess the liberty (during and after this agreement) to: (i) utilize such information and data to enhance and augment the Site/Platform, as well as for developmental, diagnostic, and corrective objectives connected to the Site/Platform; and (ii) disclose such data solely in aggregated or de-identified form in connection with our business.
2.4 Authorization for Customer Support Access
On occasion, you may reach out to us for customer support. Our team may require access to your personal or company profile dashboard to offer assistance or diagnose issues. This access will occur only with your implied consent, such as during an ongoing conversation with a team member on our live chat software, or where it is necessary to address a query you posed via email/chat support.
2.5 Providing Feedback for the Platform and Site
If you provide feedback on the Site and/or the Platform, such as suggestions for enhancements or features, this feedback will be considered non-confidential and non-proprietary. The incorporation of this feedback into the Site or Platform becomes our property and might be integrated without compensating you. All rights to the Platform are reserved by us unless explicitly stated otherwise.
Proprietary Rights
3.1 Ownership of content
All content, features, and functionalities available on the Site and Platform, including but not limited to text, graphics, logos, images, audio clips, digital downloads, and software, are the exclusive property of Us or its licensors and are protected by intellectual property laws. The use of any content from this website, except as expressly permitted under these terms, is strictly prohibited. Switch 2 Zero retains all rights, title, and interest in and to the website's proprietary materials. Unauthorized reproduction, distribution, modification, or reverse engineering of any part of this website is a violation of proprietary rights and may result in legal action. By accessing and using this website, you acknowledge and agree to respect and uphold the proprietary rights of Switch 2 Zero.
3.2 Customer logo usage
By becoming a customer of Switch2zero.com, you grant us permission to use your company's logo, name, and other related branding materials for the purpose of showcasing our client relationships. This usage may include, but is not limited to, our website, marketing materials, social media, and other promotional activities.
a. We will not use your logo in a way that suggests an endorsement, partnership, or association between our companies beyond the scope of our business relationship.
b. We will not alter your logo in a way that damages its integrity or misrepresents your brand.
c. We will not use your logo in any materials that are illegal, offensive, or in violation of any applicable laws or regulations.
You may terminate the logo usage permission by providing written notice to Switch2zero who will cease using your logo in future promotional materials. However, materials published by Switch2zero containing your logo before termination may continue to be used as long as they are accurate representations of the business relationship during the active period, such as testimonials.
Payment
4.1 General Payment information
For subscriptions or purchases made on the Site/Platform, payment is due on the terms applicable to that subscription or purchase as displayed at the point of purchase.
All purchases are executed by our third-party payment services provider under their terms of service which will be made accessible to you prior to every purchase. The payment methods available from our third-party payment services provider will be indicated at the time of purchase. We do not store any of your payment card details ourselves.
For purchases that are invoiced by Switch 2 Zero, payment is due on the invoice date. Unpaid amounts may result in termination of Service.
4.2 Subscription Services
Some parts of the Service are billed on a subscription basis ("Subscription(s)"). You will be billed in advance on a recurring and periodic basis ("Billing Cycle"). Billing cycles are set on a monthly basis. At the end of each Billing Cycle, your Subscription will automatically renew under the exact same conditions unless you cancel it or Switch 2 Zero cancels it. You may cancel your Subscription renewal by contacting our customer support team. A valid payment method, including credit card or PayPal, is required to process the payment for your Subscription. You shall provide Switch 2 Zero with accurate and complete billing information including full name, address, state, post code, telephone number, valid payment method information and where applicable a valid VAT number. By submitting such payment information, you automatically authorise Switch 2 Zero to charge all Subscription fees incurred through your account to this payment instrument. Should automatic billing fail to occur for any reason, Switch 2 Zero will issue an electronic invoice indicating that you must process manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
4.3 One-off Products
Some products, such as our “Instant” products are purchased on a one-off basis. Once purchased, that product will automatically be added to your dashboard for as long as you remain a member of Switch 2 Zero.
4.4 Refunds
Except when required by law, paid Subscription fees are non-refundable. If you cancel your subscription, it will continue until the end of the current billing cycle. If you decide to downgrade your subscription during a billing cycle, you will automatically be issued pro-rated credits, which will be applied to your following billing cycle.
4.5 Incorrect bills
If you believe that we have billed you incorrectly you must contact us no later than 7 days after the invoice in which the error or problem appeared. Inquiries should be directed to our customer support department using email or our chat support feature.
4.6 Prices Policy
Switch2Zero reserves the right to revise its prices at any time prior to accepting an Order.
The prices quoted may be revised by the Company subsequent to accepting an Order in the event of any occurrence affecting delivery caused by increased fees from partner organisations, variation in customs duties, higher foreign exchange costs and any other matter beyond the control of the Company. In that event, You will have the right to cancel Your Order.
Limitation of Liability
Notwithstanding any damages that You might incur, the entire liability of the Company and any of its suppliers under any provision of this Terms and Your exclusive remedy for all of the foregoing shall be limited to the amount actually paid by You through the Service or 100 USD if You haven't purchased anything through the Service.
To the maximum extent permitted by applicable law, in no event shall the Company or its suppliers be liable for any special, incidental, indirect, or consequential damages whatsoever (including, but not limited to, damages for loss of profits, loss of data or other information, for business interruption, for personal injury, loss of privacy arising out of or in any way related to the use of or inability to use the Service, third-party software and/or third-party hardware used with the Service, or otherwise in connection with any provision of this Terms), even if the Company or any supplier has been advised of the possibility of such damages and even if the remedy fails of its essential purpose.
Some states do not allow the exclusion of implied warranties or limitation of liability for incidental or consequential damages, which means that some of the above limitations may not apply. In these states, each party's liability will be limited to the greatest extent permitted by law.
"AS IS" and "AS AVAILABLE" Disclaimer
The Service is provided to You "AS IS" and "AS AVAILABLE" and with all faults and defects without warranty of any kind. To the maximum extent permitted under applicable law, the Company, on its own behalf and on behalf of its Affiliates and its and their respective licensors and service providers, expressly disclaims all warranties, whether express, implied, statutory or otherwise, with respect to the Service, including all implied warranties of merchantability, fitness for a particular purpose, title and non-infringement, and warranties that may arise out of course of dealing, course of performance, usage or trade practice. Without limitation to the foregoing, the Company provides no warranty or undertaking, and makes no representation of any kind that the Service will meet Your requirements, achieve any intended results, be compatible or work with any other software, applications, systems or services, operate without interruption, meet any performance or reliability standards or be error free or that any errors or defects can or will be corrected.
Without limiting the foregoing, neither the Company nor any of the company's provider makes any representation or warranty of any kind, express or implied: (i) as to the operation or availability of the Service, or the information, content, and materials or products included thereon; (ii) that the Service will be uninterrupted or error-free; (iii) as to the accuracy, reliability, or currency of any information or content provided through the Service; or (iv) that the Service, its servers, the content, or e-mails sent from or on behalf of the Company are free of viruses, scripts, trojan horses, worms, malware, timebombs or other harmful components.
Some jurisdictions do not allow the exclusion of certain types of warranties or limitations on applicable statutory rights of a consumer, so some or all of the above exclusions and limitations may not apply to You. But in such a case the exclusions and limitations set forth in this section shall be applied to the greatest extent enforceable under applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
If You have any concern or dispute about the Service, You agree to first try to resolve the dispute informally by contacting the Company.
For European Union (EU) Users
If You are a European Union consumer, you will benefit from any mandatory provisions of the law of the country in which you are resident in.
United States Federal Government End Use Provisions
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.
United States Legal Compliance
You represent and warrant that (i) You are not located in a country that is subject to the United States government embargo, or that has been designated by the United States government as a "terrorist supporting" country, and (ii) You are not listed on any United States government list of prohibited or restricted parties.
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under these Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time. If a revision is material We will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect. What constitutes a material change will be determined at Our sole discretion.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, in whole or in part, please stop using the website and the Service.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
- By email: contact@switch2zero.com